FAQs – Shopping & Support

Orders & Shipping

Q: How long does shipping take?
A:

• US orders: 7–15 business days (Standard) or 3–5 days (Expedited).
• International: 10–20 business days.
  Note: Processing takes 3–5 days before shipment.

Q: Can I track my order?
A: Yes! Tracking is emailed once shipped. Check spam folder or contact us at [support@soliscape.com] if missing.

Q: What if my package is lost/damaged?
A: Email us within 30 days of delivery. We’ll replace or refund (case-by-case basis).

Returns & Refunds

Q: How do I return an item?
A: Email us first for approval. Returns without authorization may be rejected.

Q: When will I get my refund?
A: Within 5–7 business days after we receive the item. Bank processing may take longer.

Payments

Q: What payment methods do you accept?
A: Visa, Mastercard, Amex, PayPal, and Shop Pay.

Q: Is my payment info secure?
A: Yes! We use SSL encryption and never store credit card details.